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Frequently Asked Questions (FAQ)
Welcome to the Shopping CartBD FAQ page. Here you will find answers to the most common questions about our products, shipping, returns, and more.
1. What kind of products do you sell?
We specialize in electronics and gadgets, including smart devices, accessories, and innovative tech products that make everyday life easier.
2. How can I place an order?
Simply browse our store, add your favorite products to the cart, and proceed to checkout. We accept secure online payment methods for a safe and easy shopping experience.
3. Do you ship internationally?
✅ Yes!
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Bangladesh Delivery: 7–30 business days
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International Delivery: 10–45 business days
4. How do I track my order?
Once your order is shipped, we will send you a tracking number by email. You can track your order anytime using the provided link.
5. What if my product arrives damaged or defective?
We care about our customers! If your item arrives damaged or defective, please contact us within 15 days of delivery with photos of the product. We will arrange a replacement or refund as per our return policy.
6. What is your return/refund policy?
If you receive a faulty or incorrect product, you can request a return or refund within 7 days of receiving your order. Please note: items must be unused and in original packaging.
7. Are the products original and high quality?
Yes. We source all products from trusted suppliers such as Aliexpress and other reliable global partners. Every item is carefully checked before shipping.
8. How can I contact customer service?
You can reach our support team via:
📧 Email: tuhinsiddique2005@gmail.com
📞 Phone: +88 01317656168
We are always happy to help!
9. Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All payments are made securely online at the time of purchase.
10. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After that, we may not be able to cancel as the order might already be processed or shipped.